Frequently asked questions
1. I need to create an account to place an order?
You can complete the order is registered as a client and as a Guest. If you are a new customer and you want to register an account, you can click the Record button and enter your personal information.
Your address will be inserted directly through the register in the order form.
2.I forgot the password, what should I do?
To reset your password, follow the instructions forgotten password in the login form.
9. Will I be reimbursed for the full value of my order?
The refund will be issued according to the payment method that you choose to do during the order. In the case of orders on delivery (Cash on Delivery), the amount will be refunded to your bank account.
Shipping costs are not refundable, unless your articles are defective / misdelivery.
For repayment terms 24-72 hours of request.
3. What payment methods are accepted on Drone24hours.com?
We accept the following payment methods:
- Credit cards
- Paypal
- mark
For more detailed information, please see the section of customer service: Payments.
5. What are the delivery times and what it will cost?
Normally delivery take 24 / 48h working throughout Italy.
The shipping costs are 9,99 euro Free after i 149 EUR spending.
6. Can I change or cancel the order once it has been made the order?
Before your purchases have been prepared for shipment we can cancel the order, edit an item, change the size or add products.
Please be aware that we are not able to combine orders or add items to an existing order once it has been processed.
If you must make changes, please contact our customer service Whatsapp for assistance.
8. How can I return or exchange an item?
Make a return or exchange is very easy. Is 14 days to decide to return an item.
Just request a goods return authorization number by sending us an email to the address drone24hours@gmail.com.
7.How can I track my order?
Once the package with your order leaves our warehouse you will receive an automatic email with the courier tracking number DHL to follow his journey.
If you are a registered customer, you will have the opportunity to follow your shipment by logging into your account under My Orders.
10. You can get a voucher rather than a refund?
If it becomes something, you will have the option to choose between reimbursement, il cambio o voucher.
11.I have a problem with my order, what should I do?
Please provide your order number and contact customer service Whatsapp or e-mail drone24hours@gmail.com
Our team will accompany you to solve your problem very quickly.
12-I HAVE NOT RECEIVED THE ORDER CONFIRMATION MAIL. MY ORDER HAS BEEN DELIVERED?
If you have not received the confirmation email, but in the shop you have seen the message with your confirmed order number and they have charged you the corresponding expense, you can be sure that your order has been successfully taken over. It is possible that you did not receive the email because the indicated email address contains an error, because the email ended up by mistake in the spam box or because there was a computer error on our part with the sending of the confirmation email. You will receive your order without problems.
If, on the other hand, the shopping was not successful, you can contact us through the email address drone24hours@gmail.com and we will personally confirm the status of your order.